- Refund Eligibility:
- Terril Marketing does not offer refunds for work that has already been completed. Once a service or project has been delivered, it is considered fulfilled, and refunds will not be issued.
- Refunds will only be considered for services that have not been initiated or commenced.
- Cancellation Policy:
- Our services operate on a month-to-month basis. Clients are free to cancel their services at any time without incurring additional charges.
- To cancel a service, clients must notify Terril Marketing in writing (email or text is acceptable) at least 15 days before the start of the next billing cycle.
- Cancellations made after this timeframe may result in charges for the subsequent billing cycle.
- Process for Refund Requests:
- Refund requests for eligible cases must be submitted in writing to our customer support team via email at [support@terrilmarketing.com].
- The request should include the client's name, contact information, the nature of the request, and any relevant documentation.
- Refund Review and Approval:
- All refund requests will be thoroughly reviewed by our team.
- Terril Marketing reserves the right to approve or deny refund requests based on the circumstances surrounding the request.
- Refunds, if approved, will be processed within [X] business days and will be issued using the same method of payment used for the original transaction.
- Exceptions:
- Terril Marketing may make exceptions to this policy in extraordinary circumstances, such as instances of proven fraud or gross negligence on our part.
- Any exceptions to the refund policy will be made at the sole discretion of Terril Marketing.
By engaging with Terril Marketing's services, you agree to adhere to this refund policy. We appreciate your understanding and cooperation.
If you have any questions or concerns regarding this policy, please contact our customer support team at [shane@terrilmarketing.com].
Thank you for choosing Terril Marketing.
Shane Terril-President
Terril Marketing